08:55 AM – 09:00 AM (EST -  Toronto Time)

Opening Remarks

09:00 AM – 09:30 AM

Keynote Address 1

Law Firm Management during COVID 19

Summary Bullets:

• Managing a virtual law practice

• Processes & Automation

• Using time and resources efficiently

• Plan for contingencies

• Remote working policies

• Project management

• Documented systems & procedures

09:30 AM – 10:00 AM

Keynote Address 2

Are You IN For Tech Enablement?

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• Practice management software

• Case management

• Time tracking

• Billing/Invoicing

• Document management

• Document automation tools

• Task management

• Contact management

• Calendaring

• Email management

• Legal research database

• Cyber security management

• Data privacy & Risk management

• Role of AI in your law firm

10:00 AM – 10:30 AM

Keynote Address 3

Marketing including Legal Advertising & Business Development Strategies

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• Marketing and advertising within the ambit of law

• Online brand visibility

• Repeat client business

• New client acquisition in COVID 19

• Building up strategic alliances with overseas law firms for business exchange

• Demonstrating expertise by speaking in conferences & webinars

• Hiring the services of professional event and marketing firms

10:30 AM – 10:50 AM

Exclusive Case Study Presentation

10:50 AM – 11:00 AM

Virtual Break & Informal Networking

Q&A

11:00 AM – 11:40 AM

Experiential Learning Session

Client Services & Managing Client Pressure

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• Managing client work pressure without losing the patience

• Dealing with the expectations of demanding clients

• Creating culture of high quality client services

• Consulting the clients remotely over the phone or video conferencing app

• Reassuring clients during the crisis

• Tips to manage difficult client conversations

• Validity of cloud-based legal services

• Client services remain the top priority in all cases

11:40 AM – 12:00 PM

Exclusive Case Study Presentation

12:00 PM – 12:40 PM

Experiential Learning Session

Paperless Office & WFH (Work from Home): COVID 19 Effect

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• Become cost-effective

• Become streamlined

• All files to go digital

• Cloud storage & cloud technology

• Document management system

• Paperless workflow for scanning and filing of documents

• Keeping your law firm operational during the outbreak

• Effectively managing the remote staff

12:40 PM – 01:00 PM

Exclusive Case Study Presentation

01:00 PM – 01:10 PM

Virtual Break & Informal Networking

Q&A

01:10 PM – 01:50 PM

Experiential Learning Session

Financial Management: Revenue Growth

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• Revenue vs cost management in COVID 19 era

• Budgeting vs allocation plan

• Pricing & payment problems

• Prioritizing the expenses

• Future revenue growth plans, post COVID era

• Profitability is the ultimate goal

01:50 PM – 02:10 PM

Exclusive Case Study Presentation

02:10 PM – 02:50 PM

Experiential Learning Session

Productivity & Lawyer Time Management

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• Personal productivity system

• Time management practices

• Benefits, compensation vs retention plans in COVID 19

• Managing flow of virtual client meetings & work execution

• List all the work in hand and then prioritize

• Improve work collaboration

• Reduce the cost of management

• Properly allocate the resources to the jobs in hand

• Encourage creativity & innovation

• Essentials to Master the Work Life Balance

02:50 PM – 03:30 PM

Experiential Learning Session

Team/Staff Management

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• Is pay cut the only solution?

• Coping up with the salary vs team retention issues

• Ratio of legal to non-legal support staff

• Hiring of Office Manager / Finance Manager / IT Manager / Marketing Manager

• KRAs & KPIs of lawyers during this time

• Appraisal management system

• Ensuring ethical practices & compliance

03:30 PM - 04:00 PM

Thank You Note Followed By Virtual Break & Informal Networking

Q&A